Return & Refund Policy

🔄 Return & Refund Policy

At MooseTrend, your satisfaction means everything to us. If something isn’t quite right, we’re here to help.

🕒 14-Day Return Policy

We offer a 14-day return window, starting from the day you receive your order.

To be eligible for a return:

  • Your item must be unworn or unused

  • It must be in the original condition, with tags attached

  • The item must be in its original packaging

  • You’ll need to provide proof of purchase (receipt or order confirmation)

📩 How to Start a Return

To request a return, please contact us at moosetrend1@gmail.com

Returns must be sent to the same address from which the package was shipped (as shown on the original shipping label).

Once your return is approved, you will receive:

  • A return shipping label

  • Clear instructions on how and where to send your package

Please note: Items returned without prior authorization will not be accepted.

🔍 Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately at moosetrend1@gmail.com so we can make it right.

🚫 Non-Returnable Items

We do not accept returns on the following:

  • Perishable goods (e.g. food, plants, flowers)

  • Custom or personalized products

  • Personal care items (e.g. beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items (marked final sale)

  • Gift cards

If you’re unsure whether your item is returnable, feel free to contact us before submitting a return request.

🔁 Exchanges

To exchange an item, the fastest method is to return the original product and place a new order once your return is accepted.

💳 Refunds

Once your return is received and inspected, we will notify you about the approval status.

If approved:

  • Your refund will be processed automatically to your original payment method within 10 business days

  • Please note, it may take some additional time for your bank or credit card provider to post the refund

If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at moosetrend1@gmail.com

🙏 Thank You for Choosing MooseTrend
We truly appreciate your business and are always here to help with any questions or concerns.